FAQs – Naqsh-e-Ruh

1. How can I place an order?

Simply browse our store, add your favorite items to the cart, and proceed to checkout. You can pay securely using the available payment options.

2. What payment methods do you accept?

We accept Cash on Delivery (COD) and secure online payments.

3. How long does delivery take?

Orders are usually delivered within 3–7 business days nationwide. Delivery times may vary based on location and courier availability.

4. How much does shipping cost?

Shipping charges are calculated at checkout. Free shipping may be offered during special promotions.

5. Can I return or exchange a product?

Yes, we offer a 7-day return/exchange policy for unused items in original condition. Some products (such as sale items or personal care items) may not be eligible.

6. How do I track my order?

Once your order is shipped, we’ll send you a tracking number via SMS or email so you can follow your parcel.

7. What if I receive a damaged or wrong product?

We sincerely apologize for the inconvenience. Please contact us immediately, and we’ll arrange a replacement or refund.

8. Do you ship internationally?

Currently, we ship nationwide only. International shipping will be introduced soon.

9. How can I contact customer support?

You can reach us through:
📧 naqsheruh@gmail.com
📞 0302-1599555
🕒 Support hours: Monday – Saturday, 10 AM – 8 PM